Google Business Profile is free, and for most businesses with a physical location it is the single highest-return marketing asset available. It is also the one most often left half-finished: a profile created once, a category chosen in thirty seconds, a handful of photos from three years ago, and no review process at all.
The work is unglamorous and it compounds. Exact category selection, complete attributes and services, photographs added on a schedule, posts written in the language customers actually search with, and a genuine, sustained review process. None of it is clever. All of it is measurable, and it is why a well-run profile consistently outranks a better-known competitor two streets away.